Editor's Note: As we start the count down to the next full Oregon Legislative Session (2019) one of the biggest issues our industry faces is how to resolve conflict between residents and landlords. Mediation is one of the answers and one that MHCO strongly encourages ALL owners and managers of manufactured home communities to pursue. Today MHCO is introducing a new ad promoting mediation along with a long term commitment to providing quality articles and information on mediation. The ad provides a click thru to important information such as how to access mediation. Mediation is FREE and should be one of the first tools you turn to when conflict arises in your community - whether it is between resident and resident or resident and landlord.
Mediation: Tips for Effective Communication
1. Talk Directly. Assuming that there is no threat of physical violence, talk directly to the person with whom you have the conflict. Direct conversation is more effective than sending a letter, banging on the wall, or complaining to others.
2. Choose a good time. Plan to talk to the other person at the right time and allow yourselves enough tie for a thorough discussion of the issue. Don't start talking about the conflict just as the other person is leaving for an appointment, after you've had a terrible day, or right before you make dinner. Try to talk in a quiet place where you can both be comfortable and undistributed for as long as the discussion lasts.
3. Plan ahead. Think out what you want to say ahead of time. State clearly what the problem is and how it affects you.
4. Don't blame or name call. Don't blame the other person for everything or begin the conversation with your opinion of what should be done. Use responsible language (I statements such as I feel"
