Focus on fairness and consistency when dealing with residents who break the rules. It’s unlawful to treat residents differently because of their race, color, religion, sex, familial status, national origin, disability—or any other characteristic protected under state or local fair housing law. That means you can’t single anyone out for breaking the rules because he—or his family members or guests—are members of a protected class.

Question:  A contractor has been buying homes in the community, placing them on Storage Agreement and flipping after improvements.  Can a park owner deny a contractor a storage agreement based on a previous bad track-record in the community - shoddy improvements, bad dealings with new purchasers etc.  Are there any grounds to deny a contractor a storage agreement?  Can the park owner increase the storage fee during the contract and if so with how much notice?  If the property is not being maintained, how does the park owner terminate the storage agreement?

Be prepared to handle requests for reasonable accommodations when residents are caught breaking the rules. It may sound like an excuse, but it should alert you to your obligations under fair housing law to provide reasonable accommodations to individuals with disabilities. The FHA requires communities to make exceptions to rules and policies as reasonable accommodations for individuals with disabilities when doing so is necessary to give them an equal opportunity to use and enjoy their dwelling.

Question: As a park owner we pass through the sewer and water charges to our residents. Currently, they are on 5-year leases, all expiring at various times. The leases address our right to pass through utilities. However, fire and police fees have been attached to the water/sewer bills we receive from the city. May we pass those additional fees through, and if so, how much notice must we give to the residents?